Acquisition by telephone

Acquisition by telephone

Superior learning goals and target group

This training gives the participants basic ideas for communicative skills for effective acquisition on the phone and how to build up a conversation. The participants learn on a theoretical basis in practical training sequences how they can use their know-how in their daily work life; develop and optimise their conversation structure; and learn applications for communication techniques, successfully convincing their future conversation partners of their services.

Core contents

Working out guidelines

  • Six phases of successful acquisition conversations

Question techniques and active listening

  • Effective and strategic use of different question types during a conversation; importance and effective application of active listening

Conversation funnel

  • Perfect implementation of an acquisition call

Avaliable as a in-house training course. Please contact us for more information: