Communication basics

Communication basics

Superior learning goals and target group

The participants get a basic knowledge of a successful communication. The training is suitable for all kind of participants.

Core contents

Active listening

  • Implementation of Schulz von Thun with the help of paraphrasing, verbalising, asking, summarising, continuing etc.

You and I messages

  • Discussing problems with a third party out of my perspective to avoid conflicts

One- and we-messages

  • Avoid the communication killer pronoun “one to clarify responsibilities”

Alternative Core contents

Communication by Schulz von Thun

  • Subject-, relationship-level, appeal and self-revelation; transmitter to receiver

Communication by Virginia Satir

  • Appeaser, prosecutor, rationaliser and deflector, finding the personal role

Avaliable as a in-house training course. Please contact us for more information: