Dealing with difficult customers
Superior learning goals and target group
Communicating with difficult customers means you should not take the customer’s behaviour personally. You should be respect his/ her manner and take his/ her concerns seriously. This microtraining shows the possibilities how to handle difficult customers.
Separation of person and behaviour
- The customer is not difficult as a person but I must adapt my communication to his/ her inconvenient behaviour; which kind of situations were difficult to handle for the participants?
Listen to the customer and respect him/ her
- It is important for customers to be heard and listened; techniques to show the customer that I understand and value him/her and his/her concerns
Finding a common solution with the customer
- The solution to the can only take place with the customer; possibilities to involve the customer continuously in solution processes
Avaliable as a in-house training course. Please contact us for more information: