Earning success with service-oriented employees

Earning success with service-oriented employees

Superior learning goals and target group

This Microtraining characterises the topic “continuing education as a good example”. The training explains how to secure customers’ loyalty and how to increase sales, without being intrusive. The target group of this training are all employees in customer service.

Core contents

Active sales process

  • Behaviour in different phases of customer contact; the world from customer’s perspective

Customer orientation – approaches in sales process

  • Correlation between service-orientation, customer satisfaction and customer loyalty

Additional sales

  • Increase of customer satisfaction and company’s success; anticipation of customer needs; variants of additional sales; break down barriers

Avaliable as a in-house training course. Please contact us for more information:

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