Making appointments by call

Making appointments by call

Superior learning goals and target group

Microtraining has a host of useful tips and tools to increase your hit rate on the telephone. The contents are suitable for all telephone support staff and employees that mainly work on the phone.

Core contents

Hurdles and obstacles

  • Growth of anticipation due to the telephone call with the customer, provision of essential documents

Professional tips on process, voice and language

  • Starting a conversation and surveying/ creating demand

Professional tips on active listening and controlling a discussion

  • Active listening, question types, positive rhetoric on the phone, avoidance of “deadly telephone sins”

Avaliable as a in-house training course. Please contact us for more information: