Telesales performance and techniques

Telesales performance and techniques

Superior learning goals and target group

This Microtraining conveys proper behaviour according to the situation, Do’s and Dont’s on the phone as well as a positive attitude and self-motivation needed to successfully contact people via telephone. The target group of this Microtraining course are all employees that want to improve their performance on the phone to interact with more customers.

Core contents

Active listening

  • Advantages of active listening; elements of active listening

Enthuse your caller

  • Body language can be heard! Asking the right questions

Characteristics of communication via telephone

  • The Kano model: fulfil requirements and expectations, inner attitude on the phone

Avaliable as a in-house training course. Please contact us for more information: