Telesales

Telesales

Superior learning goals and target group

This Microtraining contains valuable tips for entering in telesales (young professionals) and it enables experienced participants to get higher scope for action during a conversation. The Microtraining conveys fundamental skills in telephone consulting and sales for all employees.

Core contents

Enter and exit a conversation

  • Beginning and ending of a conversation as a critical factor for success (what people remember best)

Needs analysis and review

  • Pick up purchasing decisions from an emotional level by using suitable questions

Submission of the offer

  • Orientate the offers towards the customer’s needs, align with information from the analysis of needs

Alternative core contents

Have the right attitude on the phone

  • Creating awareness for continuous customer dialogue

Targeted and systematic telephoning

  • Definition of target groups, definition and achievement of targets, break down barriers

Avaliable as a in-house training course. Please contact us for more information:

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