Microtraining for service industry
Microtraining has proved invaluable as a training tool for clients operating in the services industry. For these companies, building effective customer relationships is vital, as is the effective handling of customer complaints, and much of their business is conducted remotely by telephone or over the Internet.
Microtraining delivers customer-oriented, hands-on training, for small groups of up to 15 employees. The tailored approach ensures cost-effective delivery utilising familiar technology, and optimum learning outcomes which are measurable.
- Experienced trainers delivering tailored learning content to your specification
- Focussed small group training on-site
- Integration of mobile learning modules into the working day
- Measurable learning outcomes through increased customer satisfaction
- Cost-effective – starting at £100 per employee