Consulting and Sales

Consulting and Sales courses

Retail theft protection

Superior learning goals and target group The investment of retailers is about £600 million per year for theft protection using expensive technology and store detectives. However, sales staff are t...

Counselling-oriented sales

Superior learning goals and target group This training’s goal is to convey basic elements of demand-oriented sales, present promising procedures and to practice characteristic questions for SPIN...

Acquisition by telephone

Superior learning goals and target group This training gives the participants basic ideas for communicative skills for effective acquisition on the phone and how to build up a conversation. The par...

Sales for young professionals

Superior learning goals and target group This Microtraining shows the absolute basic elements for sales (contact phase, needs assessment, product presentation and benefits).  The training is espec...

Dealing with difficult customers

Superior learning goals and target group Communicating with difficult customers means you should not take the customer’s behaviour personally. You should be respect his/ her manner and take his/ ...

Online presentations

Superior learning goals and target group This training setup is suitable for employees who are working in online consulting or online sales. The goal is to apply visually-compatible media technique...

Everyday tools for salespeople

Superior learning goals and target group This Microtraining relates to all sales employees. The training’s focus is to conduct a psychological sales conversation by integrating images as a signif...

Selling with amazement

Superior learning goals and target group This Microtraining relates to all employees that want to increase sales and customer satisfaction by using surveys and customer orientation. The training’...

Earning success with service-oriented employees

Superior learning goals and target group This Microtraining characterises the topic “continuing education as a good example”. The training explains how to secure customers’ loyalty and how to...

Telesales

Superior learning goals and target group This Microtraining contains valuable tips for entering in telesales (young professionals) and it enables experienced participants to get higher scope for ac...

Telesupport

Superior learning goals and target group This Microtraining is for participants that support customers on the phone with the objective to think service-oriented and to achieve a high customer satis...

Telesales performance and techniques

Superior learning goals and target group This Microtraining conveys proper behaviour according to the situation, Do’s and Dont’s on the phone as well as a positive attitude and self-motivation ...

Making appointments by call

Superior learning goals and target group Microtraining has a host of useful tips and tools to increase your hit rate on the telephone. The contents are suitable for all telephone support staff and ...

Successful Selling II

Superior learning goals and target group Experienced salespeople and consultants can strengthen their knowledge in selling. Plus, the participants of this course gain an insight into strategic pric...

Successful selling I

Superior learning goals and target group Participants achieve fundamental skills in conducting a successful selling conversation. The practice-oriented contents and exercises specifically help sell...

Sales basics

Superior learning goals and target group The participants achieve fundamental skills in sales and marketing. This Microtraining is especially suitable for young professionals and a refresher traini...

Objection handling, buying signals and closing techniques

Superior learning goals and target group The goal of this training is to improve methods of objection handling and closing techniques by using theoretical basic knowledge, concrete examples and the...

Additional sales

Superior learning goals and target group This Microtraining relates to all sales employees who contribute to customer satisfaction and sales by using needs assessments and being customer-oriented. ...

Selling is a profession. And that teaches you prefer to practitioners. At Institute of Microtraining you are at the right address for a good sales training. We only work with trainers who have a proven track record in sales and there you will reap the benefits.