Customer Focus

Customer Focus courses

Customer professionalism

Superior learning goals and target group This training is suitable as a following training for “do’s and don’ts for young professionals”, but it is limited to the target group of young prof...

Do’s and don’ts for young professionals

Superior learning goals and target group The young participants learn the correct behaviour and professional appearance for successful daily business. The target group are trainees and apprentices ...

Business etiquette – striking the right note

Superior learning goals and target group The participants learn the right behaviour and professional appearance for daily business. The training is suitable as a refresher but also for young profes...

Increase customer satisfaction

Superior learning goals and target group This Microtraining is suitable for all employees with customer contact and want to make the most of their customers. By using positive language and a positi...

Relationship management

Superior learning goals and target group The participants get to know more about the professional use of different information channels and sustainable management with their customers. Core cont...

Inspiring customers

Superior learning goals and target group The participants learn the paradigm “customer orientation – the way to success” and its advantages. This training is suitable for all participants wit...

Customer analysis

Superior learning goals and target group This training’s goal is to get information for sales and customer service by analysing the own customers to influence the relationship towards the custome...

Friendliness

Superior learning goals and target group The participants gain a basic knowledge in the area of customer orientation and friendliness. This training is suitable for all participants that have custo...